Modern Vintage You Can Buy Online

Modern Vintage You Can Buy Online

Customer Service


  • Ordering & Payment
  • Despatch & Delivery
  • Returns & Exchanges
  • Conditions of Use
  • Privacy & Security
  • Descriptions & Copyright
  • License & Law

 


Ordering And Payment

You can be safe in the knowledge that all our goods are fairly and ethically traded in the UK. The majority of our stock is UK branded and distributed around the country. While many of these products may have originally been made for popular high street stores, the labels can occasionally be removed at the discretion of the supplier. We aim to keep labels intact as far as possible and ensure products are kept in their original condition with very recent stock.

All customers are required to register on the site in order to make a purchase via the shopping cart function. Our online payment system is completely secure; you will be redirected to the PayPal website where you have the option to pay by debit or credit card. Once this has been processed, you will be transferred back to our site where you will receive an email confirmation that your order has been completed.

Please feel free to email us at support@vintagevirgin.co.uk or send a message through the 'Contact Us' page if you have any other queries.


Despatch And Delivery
We incur a standard delivery charge of £7.99 on all orders within the UK to cover postage and packing, however there is no charge for orders over £100. Please allow 7-10 days for delivery from when the order has been placed as stock is supplied from around the UK. This may take longer for premium range products. You will receive an email once your order has been acknowledged and again when it is despatched.

We aim to keep our stock levels up-to-date, however occasionally some items may not be available at the time due to customer demand. If this occurs and an item is no longer in stock, you will be notified by email and your payment will be automatically refunded.

For orders outside the UK, Ireland and Mainland Europe, please contact us and we would be happy to give you a quote for delivery.

 


Customs And Excise
If you live outside the EU, your order may be subject to your country's import duty and tax and you are responsible for both declaration and payment. Vintage Virgin is not liable for any parcels opened or damaged in transit. Any goods returned by customs and excise will result in all shipping costs incurred by us being deducted from refunds.

 


Returns And Exchanges
In the event that you are not satisfied with your item(s), you are entitled to a refund or exchange according to Vintage Virgin's conditions of sale. Vintage Virgin states that so long as an item is not as described, faulty or the wrong size, the customer is entitled to a refund. However, should the customer decide to return the item based on a change of preference, Vintage Virgin will offer an exchange for an item of the same value or more.

In either case, the customer is required to return the item(s) in its original unused condition to Vintage Virgin. Once this has been received and considered to be unused and in good saleable condition, the customer will be offered a refund or exchange according to what has been agreed between the two parties. It is important to note that the customer is entirely responsible for postage costs when returning an item to Vintage Virgin which unfortunately cannot be refunded. The final refund or exchange amount will exclude the initial delivery cost paid on the order which is also nonrefundable, however in the case of an exchange where a customer is ordering a product of the same value or more, Vintage Virgin will offer free delivery to maintain good customer relations.


Conditions Of Use

We want your experience to be a pleasant and convenient one. We also feel that having the right information at your fingertips helps to make the entire purchasing process run a little more smoothly. Below we have provided some information for you to read over and consider at your convenience. 

 


Privacy Notice

If you use this site, you are responsible for maintaining the confidentiality of your login access and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


If you are under 18, you may use our website only with involvement of a parent or guardian. Vintage Virgin and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion. 

 

Vintage Virgin recognizes the importance of protecting the personal data of our customers as well as financial information. For this reason Vintage Virgin adopts specific policies and security measures to protect your personal data. Vintage Virgin does not collect personal data (and consequently does not accept online orders) from anyone under the age of eighteen. We kindly ask those who are under the age of eighteen to ask an adult to proceed with the required procedures on their behalf.

 

In order to inform you about how Vintage Virgin uses the information you provide, please read the following.

 


What Information Vintage Virgin Collects
Vintage Virgin collects personal data from those who register their information on the website for marketing materials. 

 


How Vintage Virgin Uses Information
Customers who choose to register with our website will receive, via electronic communication, announcements of new products, new content and Vintage Virgin promotions. At any time customers may choose to unsubscribe from Vintage Virgin and the company will no longer deliver Vintage Virgin communications to that electronic address.

 


Electronic Communications 
When you log into Vintage Virgin or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

 


Does Vintage Virgin Share Your Information With Others?
Vintage Virgin does not sell, rent or disclose our clients' names, addresses, email addresses or other personal information to any non-Vintage Virgin entity. In order to maintain our website and provide our clients with electronic commerce and communication services, Vintage Virgin contracts with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting Vintage Virgin in these endeavours and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If information from Vintage Virgin is acquired by another entity, information about Vintage Virgin clients may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

 


Security 

Vintage Virgin uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will therefore not hold us responsible for any breach of security unless this is due to our negligence. 

 


Product Descriptions 

Vintage Virgin and its associates attempt to be as accurate as possible. Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. If a product offered by Vintage Virgin itself is not as described, you are kindly requested to return it in its unused condition and you will be entitled to a refund if Vintage Virgin agrees that the description provided was not accurate.

 


Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Vintage Virgin or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Vintage Virgin. 

 


Trademarks

Vintage Virgin trademarks may not be used in connection with any product or service that is not Vintage Virgin, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Vintage Virgin. All other trademarks not owned by Vintage Virgin or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vintage Virgin or its subsidiaries.

 


License And Site Access

Vintage Virgin grants you a limited license to access and make personal use of this site but not to download from it (other than page caching) or modify it, or any portion of it, except with express written consent from Vintage Virgin. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from Vintage Virgin. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Vintage Virgin and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Vintage Virgin's name or trademarks without the express written consent of Vintage Virgin. Any unauthorized use terminates the permission or license granted by Vintage Virgin.


You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Vintage Virgin so long as the link does not portray Vintage Virgin, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Vintage Virgin logo or other proprietary graphic or trademark as part of the link without express written permission.

 


Applicable Law

By using Vintage Virgin, you agree that the laws of UK will govern these Conditions of Use and any dispute of any sort that might arise between you and Vintage Virgin or its associates. 

 

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